Finesse Dog Training Terms and Conditions
All dogs attending our courses and workshops need to be vaccinated and microchipped and we may ask to see proof of this when you first attend.
Dogs must be kept on lead at all times when attending our courses and workshops unless specifically instructed by the course/workshop instructor to take them off lead for specific exercises. Please bring your dog on a standard length lead (extendable leads can be beneficial to use in some environments but are not suited to indoor class environments). We will provide long lines wherever necessary.
We cannot accept any breeds prohibited under the Dangerous Dogs Act 1991 on our courses or workshops due to our insurance restraints. However, we are insured for XL Bullies to attend our classes and workshops providing they are registered on the Index of Exempted Dogs and are muzzled and kept on lead at all times during the class/workshop.
We are unable to accept dogs that have aggressive tendencies towards dogs and/or people on our courses and workshops due to the specialist care they require.
Please do not bring your dog to the course or workshop if they are suffering from any contagious illness or are experiencing sickness or diarrhoea. If you are unsure whether to bring your dog, please check with your vet in the first instance and then contact us.
Please notify us as soon as possible if you are due to attend a workshop, and your dog has come into season. We may be able to accommodate this, but we do need to be aware of it to avoid the potential for unplanned pregnancies and the risk that they can carry.
Please notify us of any allergies, behaviour problems or health issues (non contagious) that your dog has when booking on any of our courses and workshops. This will help us to tailor individual exercises to your dog's needs.
We only use force free methods in our courses and workshops and will not tolerate any harsh handling or use of equipment that causes pain/discomfort to the dog such as choke chains, prong collars, e-collars or water sprays etc. Anyone witnessing such methods should report this to the instructor as soon as possible.
Places are limited on our courses and workshops as we prefer to have small classes where all handlers and dogs get the full help and attention they deserve. We therefore require full payment for the course to be paid at the time of booking. Your place will not be secured until payment has been received. Payment must be made through the website only.
Refunds will only be given in exceptional circumstances. However, in some circumstances we may be able to agree transfer of course fees paid for to a future course or workshop with the final decision being made by Finesse Dog Training.
Puppy School, Workshops and Puppy Play
Payment for single sessions and packages is due upon the day of booking the 1:1 session(s). Payment can be made via bank transfer or payment link only.
Notification to cancel a paid appointment must be received within 72 hours of the session to avoid losing any fees paid. In most cases we will offer an alternative date for the session if you are unable to make the original appointment.
Refunds will only be given in exceptional circumstances. However, in some circumstances we may be able to agree transfer of fees paid for to a future 1:1 session, course or workshop with the final decision being made by Finesse Dog Training.
If your dog has aggressive tendencies towards dogs and/or people, you must notify us of this upon booking your appointment so we can advise you of any safety measures required prior to the visit.
We only use force free methods and will not tolerate any harsh handling or use of equipment that causes pain/discomfort to the dog such as choke chains, prong collars, e-collars or water sprays etc.
